- Q: Do I need FTP software on my machine?
- Q: Do I need to install any other software to my computer?
- Q: How can I be sure my files are being handled in a secure fashion?
- Q: What do I need to do to become HIPAA compliant?
- Q: Which browser do I need to use the YCO Global Solutions service?
- Q: What dictation modes are available with YCO Global Solutions service?
- Q: Can my authors (physicians) phone in their dictations?
- Q: How long do you store files on your system?
- Q: How accurate are your transcription services?
- Q: Why do you have operations in the Philippines?
- Q: Can I leave multiple dictations during a single phone-in session?
- Q: How can I cancel dictation during a phone-in session?
- Q: What happens to the voice file if I hang up during phone-in dictation?
- Q: Can I use the toll-free number outside of the United States?
- Q: Can the phone-in dictation use a cell phone?
- Q: Why can't I upload or download files?
- Q: How does the transcriptionist know that a new dictation is available for download?
- Q: What transcribed file formats can I upload?
- Q: Can I upload scanned documents (Patient Lists)?
- Q: Are there any "reserved characters" that I cannot use when I name my files?
- Q: Can I use AOL Explorer or FireFox?
-
Q: Do I need FTP software on my machine?A:No FTP software is required. Our service is completely web-based, allowing the user to upload and download files through their web browser.
Back to top -
Q: Do I need to install any other software to my computer?A:The YCO Global Solutions service requires a recent version of the JAVA runtime component. Typically, this component is already installed on your computer.
Back to top -
Q: How can I be sure my files are being handled in a secure fashion?A:YCO Global Solutions takes every precaution to ensure the security and integrity of your files and data. During file transfer your files are passed through a state-of-the-art encryption algorithm provided by Secure Socket Layer (SSL) the most secure digital certificate on the market. Once your files are uploaded to our system (through browser or phone-in), they are stored on a RAID fault-tolerant drive based server which sits in a state-of-the-art data center. Additionally, our database is backed up each evening. Please see our security page for more details
Back to top -
Q: What do I need to do to become HIPAA compliant?A:The YCO Global Solutions service infrastructure provides the HIPAA compliance for you by encrypting your file transfers and housing the files in a secure, HIPAA compliant data center.
Back to top -
Q: Which browser do I need to use the YCO Global Solutions service?A:YCO Global Solutions was developed and tested in Microsoft Internet Explorer (IE) browser and, currently, that is the only browser that is supported. So, you will need IE, version 5.5 or higher. In the future, we may modify our service to work in other browsers.
Back to top -
Q: What dictation modes are available with YCO Global Solutions service?A:Our users have two dictation choices: a toll-free 1-800 number or using an Olympus digital recorder. Which one they choose is at their discretion.
Back to top -
Q: Can my authors (physicians) phone in their dictations?A:Yes, in addition to our online file upload capabilities, we also provide an IVR (Interactive Voice Response) solution. Your authors can simply call the toll-free telephone number (which we'll provide when you sign up) and dictate right over the telephone. The resulting voice file will immediately be available for you to download online using your YCO Global Solutions account. We charge you, our clients, per minute, for the use of the phone-in dictation service.
Back to top -
How long do you store files on your system?A:Our files are stored for thirty days from receipt in a secure HIPAA compliant facility. Unless specifically requested we do not maintain archives beyond thirty days.
Back to top -
How accurate are your transcription services?A:YCO Global Solutions, LLC has taken great pains to ensure that we only utilize the best and most qualified medical transcriptionists and editors available. We have also designed a stringent quality assurance and auditing process to ensure the highest possible quality and accuracy. As a result, we can comfortably guarantee that our output is, at a minimum, 98% accurate.
Back to top -
Why do you have operations in the Philippines?A:The Philippines has been consistently rated as one of the top two locations of business process outsourcing in the world. The quality of the work, their professionalism and attention to detail were all major considerations when we decided to work in the Philippines. For further information on YCO Global Solutions, LLC’s Philippine Operations please visit the Philippine Operations section.
Back to top -
Can I leave multiple dictations during a single phone-in session?A:During the course of dictation you can press (#) twice to save the current dictation and return to the main menu. Then, simply press (1) to start a new dictation. During a call, every time a dictation is SAVED, a separate file is created. Refer to the phone-in instruction sheet for more details.
Back to top -
How can I cancel dictation during a phone-in session?A:Because of the high rate of users mistakenly pressing the CANCEL option and deleting their dictation, this feature has been removed from the standard phone-in interface. This feature can be re-activated (at no charge) by sending a request to Support@ycoglobal.com stating your intention.
Back to top -
What happens to the voice file if I hang up during phone-in dictation?A:If you disconnect the phone call, the audio file is saved and available for you immediately in the work queue. There is no way to call back and "continue" that dictation, but the you can begin a new dictation stating "this is a continuation…".
Back to top -
Can I use the toll-free number outside of the United States?A:The toll-free phone number is only available for the U.S.A. and Canada. A toll phone number can access the service worldwide, but you are responsible for all toll charges.
Back to top -
Can the phone-in dictation use a cell phone?A:The phone-in system can be used with mobile phones, land lines, and voice over IP (VOIP) phone systems.
Back to top -
Why can't I upload or download files?A:Most likely, you need to install the latest version of SUN java in your browser. To determine if your java version is out of date, click Java Test. If your java version must be updated, use the link at the bottom of that screen to automatically download/install the latest version of java from SUN Microsystem's web site.Note:when you first attempt to upload/download files, if you receive a Security Warning to trust the Persits Software Applet, click Always.
Back to top -
How does the transcriptionist know that a new dictation is available for download?A:When the dictation is complete, the transcriptionist is automatically informed by the YCO Global Solutions System that a new transcription is available for download.
Back to top -
What transcribed file formats can I upload?A:You can upload any of these document file format: DOC, DOT, PDF, WPD, TXT.
Back to top -
Can I upload scanned documents (Patient Lists)?A:You can upload scanned documents in these usual file formats: JGG, BMP, GIF, TIFF. The Files of Type setting just needs to be set to "All files".
Back to top -
Are there any "reserved characters" that I cannot use when I name my files?A:The following characters are reserved and cannot be used when you upload your files: . / ∗ ; : ! # & ? " ’ $
Back to top -
Q: Can I use AOL Explorer or FireFox?A:Some versions of AOL Explorer will not allow the user to upload or download files. The YCO Global Solutions service has been tested and developed for Microsoft Internet Explorer 5.5 or higher. Other browsers, including FireFox, may not function correctly.
Back to top